If you’re a homeowner, you know how expensive and stressful it can be to deal with unexpected repairs or replacements to your appliances and systems. That’s why many people opt for a home warranty, a service contract that covers the cost of fixing or replacing these items when they break down from normal wear and tear.
But not all home warranty companies are created equal. Some offer great coverage, customer service, and value, while others are shady, unreliable, and downright scammy.
One of the home warranty companies that has been getting a lot of attention lately is American Home Protect LLC. This company claims to offer comprehensive and customizable plans that cover everything from your fridge to your pool. It sounds too good to be true, right?
Well, in this honest and unbiased review, I’ll tell you everything you need to know about American Home Protect LLC, including:
- What they offer and how much they charge
- What their customers say about them
- How do they compare to other home warranty companies?
- Whether they are a scam or a legit company
By the end of this article, you’ll be able to make an informed decision about whether American Home Protect LLC is worth your money or not. Let’s get started!
What Does American Home Protect LLC Offer?
According to their website, American Home Protect LLC offers three main plans: Basic, Standard, and Premium. Each plan covers different appliances and systems, and you can also add optional coverage for items like your pool, spa, septic tank, and more.
Here’s a table that summarizes what each plan covers and how much it costs:
|Kitchen refrigerator, built-in dishwasher, built-in microwave, cooking range/oven/cooktop, garbage disposal, clothes washer, clothes dryer, ceiling fan
|$32.42 – $39.33
|$389.04 – $472.00
|All items in Basic plan, plus central air conditioning/cooling system, electrical system, plumbing system
|$49.17 – $54.08
|$590.04 – $649.00
|All items in Standard plan, plus central vacuum system, garage door opener, water heater, ductwork
|$54.08 – $59.00
|$649.00 – $708.00
As you can see, the prices vary depending on your location and the size of your home. You can get a free quote online or by calling their toll-free number.
In addition to the monthly or annual fee, you also have to pay a service fee every time you file a claim and request a repair or replacement. The service fee ranges from $75 to $125, depending on your plan and location.
American Home Protect LLC claims to have a network of licensed, insured, and background-checked technicians who can handle any issue you may have with your covered items. They also claim to offer 24/7 customer service and a 30-day money-back guarantee.
Sounds pretty good, right? Well, not so fast. Before you sign up for any of their plans, you should also check out what their customers have to say about them.
What Do Customers Say About American Home Protect LLC?
One of the best ways to find out if a company is trustworthy or not is to read customer reviews. You can learn a lot from other people’s experiences, both good and bad.
Unfortunately, when it comes to American Home Protect LLC, the reviews are mostly bad. Very bad.
On the Better Business Bureau website, the company has a rating of F, the lowest possible score. It also has 59 complaints and 1.1 stars out of 5, based on 16 customer reviews.
Most of the complaints and reviews are about:
- Poor customer service
- Long wait times
- Denied claims
- Unprofessional technicians
- Hidden fees
- False advertising
- Difficulty canceling the service
Here are some examples of what customers have written about American Home Protect LLC:
“This company is a scam. They take your money and don’t provide any service. They don’t answer the phone or emails. They don’t send technicians. They don’t honor their contract. They are rude and disrespectful. Stay away from them.”
“I wish I could give them zero stars. They are the worst company I have ever dealt with. They lied to me about what they cover and how much they charge. They never sent anyone to fix my AC, even though I paid them for months. They refused to refund me or cancel my contract. They are thieves and crooks.”
“Do not waste your money on this company. They are a joke. They don’t have any technicians in their network. They outsource everything to third-party contractors who don’t show up or do a terrible job. They don’t pay them either, so they end up suing you. They are a nightmare.”
As you can see, these are not happy customers. And these are not isolated incidents. You can find similar reviews on other websites, such as Yelp, Consumer Affairs, and Trustpilot.
Of course, no company is perfect, and there may be some satisfied customers who haven’t left a review. But the overwhelming majority of the feedback is negative, and that’s a huge red flag.
How Does American Home Protect LLC Compare to Other Home Warranty Companies?
If you’re looking for a home warranty, you have plenty of options to choose from. There are dozens of home warranty companies in the market, each with their own plans, prices, and reputations.
So how does American Home Protect LLC stack up against the competition? Not very well, to be honest.
Compared to other home warranty companies, American Home Protect LLC offers:
- Their plans cover fewer items than most other companies, and they have many exclusions and limitations in their fine print.
- Their plans are more expensive than most other companies, and they also charge higher service fees and hidden fees.
Worse customer service:
- Their customer service is notoriously bad, and they are hard to reach, unresponsive, and unhelpful.
- Their ratings are among the lowest in the industry, and they have a lot of complaints and negative reviews.
In short, American Home Protect LLC is one of the worst home warranty companies you can choose. There are many other companies that offer better coverage, lower prices, and higher customer satisfaction.
Some of the best home warranty companies of 2024, according to U.S. News & World Report, are:
Liberty Home Guard:
- Best for customer satisfaction
American Home Shield:
- Best for roofing repair payouts
AFC Home Club:
- Best for long guarantees
Choice Home Warranty:
- Best value
Select Home Warranty:
- Best for free roof coverage
These companies have been in the business for years, and they have proven to be reliable, reputable, and trustworthy. They have thousands of positive reviews and testimonials from happy customers, and they have earned high ratings from the Better Business Bureau and other organizations.
If you want to protect your home and your wallet, you should consider one of these companies instead of American Home Protect LLC.
Is American Home Protect LLC a Scam or a Legit Company?
Based on the information I’ve gathered, I have to conclude that American Home Protect LLC is a scam, or at least a very shady and dishonest company.
They make false promises, charge exorbitant fees, deny valid claims, provide poor service, and ignore customer complaints. They have a terrible reputation, a low rating, and a lot of legal issues.
They are not a company you want to do business with, and they are not a company you can trust.
If you’re looking for a home warranty, you should avoid American Home Protect LLC at all costs, and choose a more reputable and reliable company instead.
Here are some frequently asked questions about American Home Protect LLC and home warranties in general.
What is a home warranty?
A home warranty is a service contract that covers the cost of repairing or replacing your home appliances and systems when they break down from normal wear and tear.
Why do I need a home warranty?
A home warranty can save you money and hassle when something goes wrong with your home. Instead of paying out-of-pocket for expensive repairs or replacements, you only pay a small service fee and let the home warranty company handle the rest.
How do I choose a home warranty company?
To choose a home warranty company, you should consider several factors, such as:
- The coverage: What items are covered, and what are the exclusions and limitations?
- The cost: How much are the monthly or annual fees and the service fees?
- The customer service: How easy is it to file a claim and get a repair or replacement?
- The reputation: What are the ratings, reviews, and testimonials from other customers and organizations?
You should compare different companies and plans and choose the one that best suits your needs and budget.
How do I cancel my contract with American Home Protect LLC?
If you have a contract with American Home Protect LLC and you want to cancel it, you should contact them as soon as possible and request a cancellation. However, be prepared to face some difficulties, as they are known to be uncooperative and unresponsive.
According to their website, you can cancel your contract within 30 days of purchase and get a full refund, minus a $75 cancellation fee. After 30 days, you can still cancel your contract, but you will only get a prorated refund, minus a $75 cancellation fee and any claims paid.
However, many customers have reported that they were unable to cancel their contract or request a refund from American Home Protect LLC, even after following their cancellation policy. They said that they never received their cancellation request, or that they had to pay additional fees, or that they had to wait for months to get their refund.