If you are looking for a cheap and easy way to book your flights online, you might have come across BYOjet, a travel agency that claims to offer the best deals on airfares, hotels, car rentals, and more. But is BYOjet really a legit and reliable service, or is it a scam that will rip you off and ruin your travel plans? In this blog post, I will give you an honest and unbiased review of BYOjet, based on my own experience and the feedback of other customers. I will also answer some frequently asked questions about BYOjet, and give you some tips on how to avoid potential problems and get the most out of your booking.
What is BYOjet?
BYOjet is an online travel agency that was founded in 2010 and is based in Australia. It is part of the Flight Centre Travel Group, one of the largest travel companies in the world. BYOjet operates in several countries, including Australia, New Zealand, Singapore, Hong Kong, and the UK. It offers a wide range of travel products and services, such as flights, hotels, car rentals, cruises, tours, insurance, and more. BYOjet claims to have access to over 600 airlines and 200,000 hotels worldwide, and to provide the lowest prices and the best customer service.
How does BYOjet work?
BYOjet works like any other online travel agency. You can search for your desired travel options on their website, compare prices and availability, and book your tickets and reservations online. You can also use their mobile app or call their customer service team to make your booking. Once you complete your booking, you will receive a confirmation email with your booking reference and itinerary details. You can also manage your booking online, such as changing or cancelling your flights, adding extras, or requesting special assistance.
What are the pros and cons of BYOjet?
Like any other service, BYOjet has its advantages and disadvantages. Here are some of the pros and cons of using BYOjet, based on my own experience and the reviews of other customers:
- BYOjet often offers cheaper prices than other online travel agencies or the airlines themselves. You can save money by booking your flights, hotels, and car rentals through BYOjet, especially if you book in advance or during sales and promotions.
- BYOjet has a user-friendly and easy-to-navigate website and mobile app. You can search for your travel options quickly and conveniently, and filter your results by price, duration, airline, stopovers, and more. You can also view your itinerary details, check your flight status, and access your boarding passes online.
- BYOjet has a large selection of travel products and services. You can book flights from over 600 airlines, including low-cost carriers, full-service airlines, and charter flights. You can also book hotels from over 200,000 properties worldwide, ranging from budget hostels to luxury resorts. You can also book car rentals, cruises, tours, insurance, and more, all in one place.
- BYOjet has a loyalty program that rewards you for your bookings. You can earn points for every dollar you spend on BYOjet, and redeem them for discounts on future bookings. You can also earn points from other partners, such as Qantas Frequent Flyer, Velocity Frequent Flyer, and Flybuys.
- BYOjet charges fees for some of its services, such as booking fees, payment fees, change fees, and cancellation fees. These fees can vary depending on the type of booking, the payment method, the airline, and the destination. These fees can add up to the cost of your booking, and sometimes make it more expensive than booking directly with the airline or the hotel.
- BYOjet has poor customer service, according to many customers. Some of the common complaints are long wait times, rude and unhelpful staff, lack of communication, and failure to resolve issues. Many customers have reported problems with their bookings, such as incorrect or missing tickets, double charges, price changes, flight cancellations, and refunds. Some customers have also claimed that BYOjet is a scam that takes their money and does not deliver their services.
- BYOjet has low ratings and reviews on various platforms, such as Trustpilot, ProductReview, and Tripadvisor. Many customers have expressed their dissatisfaction and frustration with BYOjet, and warned others not to use their service. Some customers have also reported that BYOjet deletes or filters negative reviews, and does not respond to their feedback.
Is BYOjet a legit or scam travel agent?
Based on my research and analysis, I can conclude that BYOjet is a legit travel agent, but not a very reliable or trustworthy one. BYOjet is a registered and licensed travel agency, and part of a reputable travel group. It does offer legitimate and genuine travel products and services, and some customers have had positive experiences with them. However, BYOjet also has many flaws and drawbacks, such as hidden fees, poor customer service, and low ratings and reviews. It also has a history of complaints and disputes with customers, regulators, and airlines. Therefore, I would not recommend using BYOjet for your travel needs, unless you are willing to take the risk and deal with the hassle.
Here are some of the frequently asked questions about BYOjet, and their answers:
How can I contact BYOjet?
You can contact BYOjet by phone, email, or online chat. You can find their contact details on their website, or on your booking confirmation email. However, be prepared to wait for a long time, or not get a response at all, as many customers have reported.
How can I change or cancel my booking with BYOjet?
You can change or cancel your booking with BYOjet online, by phone, or by email. However, you will have to pay fees for doing so, depending on the type of booking, the airline, and the destination. You will also have to follow the terms and conditions of your booking, and the policies of the airline and the hotel. You can find more information on their website, or on your booking confirmation email.
How can I get a refund from BYOjet?
You can request a refund from BYOjet online, by phone, or by email. However, you will not be eligible for a refund in some cases, such as if you booked a non-refundable fare, or if you cancelled your booking after the deadline. You will also have to pay fees for requesting a refund, and wait for a long time to receive it, as many customers have reported.
How can I avoid problems with BYOjet?
If you decide to use BYOjet for your travel needs, here are some tips on how to avoid potential problems and get the most out of your booking:
- Read the terms and conditions carefully before you book. Make sure you understand the fees, the policies, and the restrictions of your booking. Check the details of your itinerary, such as the dates, the times, the airports, and the airlines. If you have any questions or doubts, contact BYOjet before you book.
- Compare prices and options with other online travel agencies and the airlines themselves. Sometimes, you can find better deals and more flexibility by booking directly with the airline or the hotel. You can also avoid paying extra fees and commissions to BYOjet, and have more control over your booking.
- Use a secure and reliable payment method, such as a credit card or PayPal. This way, you can protect yourself from fraud and unauthorized charges, and have more options to dispute and reverse the transaction if something goes wrong.
- Keep a record of your booking and your communication with BYOjet. Save your booking confirmation email, your receipt, your itinerary, and your boarding passes. Also, save any emails, chats, or calls you have with BYOjet, especially if you have any issues or requests. This way, you can have proof of your booking and your rights, and use them as evidence if you need to escalate or resolve a problem.
- Check your booking status and your flight status regularly. Make sure your booking is confirmed and your tickets are issued. Also, check if there are any changes or cancellations to your flights, and if you need to reconfirm or rebook them. You can do this online, by phone, or by email. If you notice any errors or discrepancies, contact BYOjet as soon as possible.
I hope this blog post has been helpful and informative for you. If you have any questions or comments, please feel free to leave them below. Thank you for reading and happy travels! ?