Cath Kidston Reviews: Is Cath Kidston Legit or Scam Store?

Cath Kidston is a British lifestyle brand that offers a range of products, from bags and accessories to homeware and clothing. The brand is known for its vintage-inspired prints and cheerful colors, as well as its collaborations with Disney and other iconic characters.

But what do the customers think of Cath Kidston? Are they satisfied with the quality, service, and delivery of their products? Do they recommend the brand to others? In this article, we will explore some of the most recent and honest reviews from Cath Kidston buyers, and see what they have to say about their shopping experience.

The Good

According to Trustpilot, Cath Kidston has a 4-star rating out of 5, based on over 20,000 reviews. This means that the majority of the customers are happy with their purchases and have a positive opinion of the brand.

Some of the common praises that Cath Kidston receives are:

  • Great sale prices: Many customers appreciate the discounts and offers that Cath Kidston provides, especially during seasonal sales and clearance events. They find the products to be good value for money and worth the wait.
  • Beautiful packaging: Cath Kidston products are often delivered in reusable and attractive boxes, bags, or wrapping paper, which add to the charm and appeal of the brand. Customers also like the fact that they can use the packaging for storage or gift-giving purposes.
  • Lovely designs: Cath Kidston’s signature prints and patterns are one of the main reasons why customers love the brand. They find the designs to be cute, quirky, and nostalgic, and enjoy the variety and quality of the products.
  • Friendly and helpful customer service: Customers who have contacted Cath Kidston’s customer service team report that they have received prompt, courteous, and helpful responses. They appreciate the efforts that the team makes to resolve any issues or queries that they have.

Here are some examples of positive reviews from Cath Kidston customers:

“I ordered a few items in the sale and they arrived quickly and beautifully packaged. The quality is excellent and I love the designs. Cath Kidston always cheers me up!” – Sarah, 5 stars

“I ordered a weekender bag and a matching cosmetic bag. They arrived in a lovely red and white candy striped box. The bags are gorgeous and very well made. I am very pleased with my purchase and the service from Cath Kidston.” – Ceri, 5 stars

“I bought a backpack and a lunch bag for my daughter. They are both lovely and she is very happy with them. The delivery was fast and the packaging was nice. I would definitely order from Cath Kidston again.” – Laura, 5 stars

The Bad

However, not all customers are satisfied with Cath Kidston. Some of them have encountered problems with their orders, such as:

  • Delayed or missing deliveries: Some customers have complained that their orders have taken too long to arrive, or have not arrived at all. They have experienced difficulties in tracking their parcels, or have received incorrect or incomplete tracking information. Some customers have also reported that their orders have been lost, damaged, or stolen in transit.
  • Poor quality or faulty products: Some customers have been disappointed with the quality or functionality of their products. They have found the products to be poorly made, defective, or different from the description or photos on the website. Some customers have also received the wrong products or sizes, or have been sent duplicates or unwanted items.
  • Unresponsive or rude customer service: Some customers have struggled to get in touch with Cath Kidston’s customer service team, or have received unsatisfactory or unprofessional responses. They have felt ignored, misled, or mistreated by the team, and have not received adequate compensation or resolution for their issues.
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Here are some examples of negative reviews from Cath Kidston customers:

“I ordered a bag and a purse from Cath Kidston in October as a Christmas present. It is now January and I still have not received them. The tracking information is useless and the customer service is a joke. They keep telling me to wait and that they will refund me 35%, but I have not seen any money or products. This is a scam and I want my full refund.” – Erlene, 1 star

“I bought a coat from Cath Kidston and it arrived with a hole in the pocket. I contacted the customer service and they told me to send it back for a replacement. I did that and waited for weeks, but I never received a confirmation or a new coat. I emailed them again and they said they had no record of my return. They are liars and thieves and I will never buy from them again.” – Rachel, 1 star

“I ordered a mug and a tea towel from Cath Kidston and they delivered them to the wrong address. I contacted them and they said they would send me new ones, but they never did. I tried to call them but they never answered. I wasted my money and time on this rubbish company.” – Tom, 1 star

The Verdict

So, what do buyers really think of Cath Kidston? Based on the reviews, it seems that Cath Kidston is a hit or miss brand. Some customers love it and have a great shopping experience, while others hate it and have a terrible one.

The main factors that influence the customer satisfaction are:

  • Delivery: Cath Kidston’s delivery service seems to be unreliable and inconsistent. Some customers receive their orders quickly and safely, while others face delays, losses, or damages. Cath Kidston should improve their delivery system and provide more accurate and updated tracking information to their customers.
  • Quality: Cath Kidston’s products seem to vary in quality and durability. Some customers find the products to be well-made and beautiful, while others find them to be poorly-made and faulty. Cath Kidston should ensure that their products meet the standards and expectations of their customers, and that they match the description and photos on their website.
  • Customer service: Cath Kidston’s customer service team seems to be friendly and helpful to some customers, but unresponsive and rude to others. Cath Kidston should train their customer service team to be more professional and respectful, and to provide more effective and timely solutions to their customers’ problems.
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Overall, Cath Kidston is a brand that has a lot of potential and appeal, but also a lot of room for improvement. If you are thinking of buying from Cath Kidston, you should be aware of the possible risks and challenges that you may encounter, and be prepared to deal with them. Alternatively, you may want to look for other brands that offer similar products, but with more reliable and consistent service and quality.

How to Shop from Cath Kidston

If you are interested in buying from Cath Kidston, here are some tips and steps to follow:

  • Browse their website or catalogue: You can explore their products online on their [website], or request a free [catalogue] to be delivered to your address. You can also sign up for their newsletter to get the latest news, offers, and promotions from the brand.
  • Choose your products and add them to your basket: You can filter and sort the products by category, price, color, size, and rating. You can also read the product details, reviews, and care instructions before adding them to your basket. You can view and edit your basket at any time by clicking on the icon at the top right corner of the website.
  • Check out and pay for your order: You can check out as a guest or create an account to save your details and preferences. You can also enter a discount code or a gift card number if you have one. You can choose your delivery option and enter your delivery address. You can pay for your order using a credit or debit card, PayPal, or Klarna.
  • Track and receive your order: You will receive an email confirmation and a tracking number for your order. You can track your order on the [website] or on the courier’s website. You can also contact the customer service team if you have any questions or issues with your order. You will receive your order within the estimated delivery time, depending on your location and delivery option.
  • Enjoy your products or return them if needed: You can enjoy your products and share your feedback and photos on social media using the hashtag #CathKidston. You can also return your products if you are not satisfied with them, following the return policy and instructions.


Cath Kidston is a popular and beloved British lifestyle brand that offers a range of products with vintage-inspired prints and cheerful colors. However, the brand also has some drawbacks, such as unreliable delivery, variable quality, and inconsistent customer service. Therefore, customers should be aware of the pros and cons of shopping from Cath Kidston, and decide whether the brand is worth their time and money.


Here are some frequently asked questions about Cath Kidston:

  • What is Cath Kidston’s return policy?

  • Cath Kidston offers a 28-day return policy for online orders, and a 14-day return policy for in-store purchases. You can return your products for a full refund or an exchange, as long as they are unused, unworn, and in their original condition and packaging. You can return your products by post or to a Cath Kidston store
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