You’re checking your email and you see a message from Kaspersky, your trusted antivirus software. It says something like this:
Subject: [Infected object deleted] Your order confirmation
Body: Dear customer, Kaspersky Internet Security has detected a virus in the attachment of this message and deleted it. Please do not open or download any suspicious files from unknown senders. Stay safe online with Kaspersky.
You’re puzzled and alarmed. What virus? What attachment? Who sent this? Is this a scam? Is your computer infected?
Don’t panic. In this article, we’ll explain what this email warning means, how to deal with it, and how to prevent it from happening again. Let’s get started.
What is Kaspersky email virus warning?
Kaspersky email virus warning is a notification that Kaspersky Internet Security sends you when it detects a malicious or potentially malicious object in an email message. It can be an attachment, a link, or an embedded script. Kaspersky Internet Security scans all incoming and outgoing email messages using Mail Anti-Virus, a component that protects your computer from email threats.
When Mail Anti-Virus finds an infected or probably infected object, it tries to disinfect it. If it succeeds, the message becomes available for further access. If it fails, it renames or deletes the object from the message and adds a notification to the message subject line, stating that the message has been processed by Kaspersky Internet Security.
The notification can look different depending on the action that Mail Anti-Virus performed on the object. Here are some examples:
- Infected object deleted – The object was deleted because it could not be disinfected.
- Infected object blocked – The object was blocked because it could not be disinfected and the message was not delivered to the recipient.
- Infected object renamed – The object was renamed to prevent accidental execution.
- Probably infected object deleted – The object was deleted because it was suspicious and could not be verified.
- Probably infected object blocked – The object was blocked because it was suspicious and could not be verified and the message was not delivered to the recipient.
- Probably infected object renamed – The object was renamed to prevent accidental execution.
The notification also includes the name of the detected threat, such as Trojan, Worm, or Exploit. For example:
- Infected object deleted Trojan.Win32.Generic
- Probably infected object blocked Exploit. HTML.Agent
How to deal with Kaspersky email virus warning?
If you receive a Kaspersky email virus warning, you should do the following:
Do not open or download the message or the attachment.
- Even if the message looks legitimate, it could be a phishing attempt or a spoofed email. The attachment could contain malware that could harm your computer or steal your personal information. Delete the message from your inbox and trash folder.
Scan your computer for viruses.
- Even if Mail Anti-Virus deleted or blocked the infected object, there is a chance that some malware could have slipped through or that your computer was already infected before. To make sure your computer is clean, run a full scan with Kaspersky Internet Security or another reliable antivirus software.
Update your antivirus software and settings.
- Make sure you have the latest version of Kaspersky Internet Security and that it is configured to scan encrypted connections and perform a deep heuristic analysis. This will help you detect and prevent more email threats. You can also adjust the mail security level and the action on threat detection according to your preferences.
Report the email to Kaspersky.
- If you think the email was a false positive or a false negative, you can send it to Kaspersky for analysis. This will help them improve their detection and protection capabilities. To report the email, follow these steps:
- Save the message as an EML file.
- Compress the file using a password-protected ZIP or RAR archive.
- Send the archive to [email protected] with the password in the message body.
How to prevent Kaspersky email virus warning?
To avoid receiving Kaspersky email virus warning in the future, you should follow these best practices:
Use a strong and unique password for your email account.
- This will prevent hackers from accessing your email and sending malicious messages from your address. You can use a password manager to generate and store your passwords securely.
Do not open or download email attachments from unknown or untrusted senders.
- This is one of the most common ways to get infected by email malware. If you are not sure about the sender or the attachment, delete the message or verify it with the sender by another means.
Do not click on links in email messages without checking them first.
- Some links could lead you to malicious websites that could infect your computer or steal your personal information. To check a link, hover over it and look at the URL in the status bar. If it looks suspicious or different from the expected domain, do not click on it.
Use a spam filter and a phishing filter.
- These are features that help you filter out unwanted and fraudulent email messages. Kaspersky Internet Security has a built-in spam filter and a phishing filter that you can enable and customize. You can also use the spam and phishing filters of your email provider or client.
Educate yourself and others about email security.
- Learn how to recognize and avoid email threats, such as phishing, spoofing, and malware. Share your knowledge and tips with your friends, family, and colleagues. The more aware and informed you are, the less likely you are to fall victim to email scams.
Email is one of the most common and convenient ways to communicate and exchange information online. However, it is also one of the most vulnerable and exploited channels for cyberattacks. Email malware, phishing, and spoofing are some of the threats that can compromise your computer and your data.
That’s why you need a reliable and comprehensive email security solution, such as Kaspersky Internet Security. Kaspersky Internet Security protects your email from various types of threats, using Mail Anti-Virus, spam filter, phishing filter, and other features. It also notifies you of any email threat that it detects and handles, using Kaspersky email virus warning.
Kaspersky email virus warning is a helpful and legitimate notification that informs you of an email threat and the action that Kaspersky Internet Security performed on it. It helps you stay safe and aware of the email security situation. However, you should also be careful and vigilant, as some scammers may try to imitate Kaspersky and send you fake email warnings to deceive you.
In this article, we explained what Kaspersky email virus warning is, how to deal with it, and how to prevent it from happening again. We hope you found this article useful and informative. If you have any questions or feedback, please leave a comment below. Thank you for reading and stay safe online with Kaspersky. ????
Q: Is Kaspersky email virus warning a scam?
A: No, Kaspersky email virus warning is a legitimate notification from Kaspersky Internet Security that informs you of an email threat. However, some scammers may try to impersonate Kaspersky and send you fake email warnings to trick you into clicking on malicious links or downloading malware. To verify the authenticity of a Kaspersky email warning, you can check the following:
- The sender’s address. It should be from Kaspersky or one of its official domains, such as kaspersky.com, kaspersky.ru, or kaspersky.co.uk.
- The message’s signature. It should include the Kaspersky logo and the name of the product, such as Kaspersky Internet Security.
- The message’s content. It should not ask you for any personal or financial information, such as your password, credit card number, or activation code. It should not urge you to click on a link or download a file. It should not contain any spelling or grammar errors.
If you are still unsure about the validity of a Kaspersky email warning, you can contact Kaspersky support or visit their website for more information.
Q: How do I disable Kaspersky email virus warning?
A: We do not recommend disabling the Kaspersky email virus warning, as it is a useful feature that helps you protect your computer and your data from email threats. However, if you want to disable it, you can do so by following these steps:
- Open Kaspersky Internet Security and click on the gear icon to access the settings.
- Go to Protection and select Mail Anti-Virus.
- Uncheck the box that says Enable Mail Anti-Virus.
- Click on Save.
Note that disabling Mail Anti-Virus will reduce your email security and expose you to more risks. You should only disable it if you have a valid reason and if you are confident in your email security.
Q: How do I restore a deleted or blocked email attachment?
A: If Mail Anti-Virus deleted or blocked an email attachment that you need or want to access, you can try to restore it from Quarantine or Backup. Quarantine is a special storage where Kaspersky Internet Security keeps infected or suspicious objects that have been deleted or blocked. Backup is a special storage where Kaspersky Internet Security keeps backup copies of objects that have been disinfected, deleted, or blocked. To restore an email attachment from Quarantine or Backup, follow these steps:
- Open Kaspersky Internet Security and click on More Tools.
- Go to Quarantine or Backup and find the email attachment that you want to restore.
- Right-click on the attachment and select Restore.
- Choose a location where you want to save the restored attachment.
- Click on OK.
Note that restoring an email attachment from Quarantine or Backup may be risky, as it could contain malware that could harm your computer or your data. You should only restore an email attachment if you are sure that it is safe and that it was deleted or blocked by mistake. You should also scan the restored attachment with Kaspersky Internet Security or another reliable antivirus software before opening or executing it.