Lagos State merchant Morufat Olaleye recently recounted her puzzling story of how N2,189,251 mysteriously disappeared from her Access Bank account. The frightening episode, according to Olaleye, happened on August 2 when she happened to check at her phone and discovered numerous debit notices from Access Bank.
Initially, I had the belief that the bank had made an error in sending me those notifications. However, after a more thorough examination of the alerts, I came to the realization that they actually contained my account name.
“In the end, I observed that a total amount of N2,189,251 had been taken from my account.”
Olaleye mentioned that she promptly visited an Access Bank branch located on Creek Road, Apapa, Lagos, with the intention of placing a restriction on her account.
“While at the branch, I was informed that the stolen sum had been transferred by the fraudsters to a SportyBet account,” Olaleye shared with Gurustab.
“The bank officials initially seemed inclined to accuse me of carelessly exposing my bank details, but I made it clear that I am not the type to be careless. I emphasized that I had never, at any point, disclosed my debit card or internet banking details to anyone before.
“Subsequently, I inquired why the bank would passively allow fraudsters to siphon funds from my account, but the officials I spoke with could not provide a satisfactory answer.”
Olaleye disclosed to Gurustab that she further asked the Access Bank officials whether they could assist in recovering the stolen money.
“Regrettably, they indicated that they were unable to do so,” Olaleye lamented.
“Why would Access Bank let my money disappear like this? Initially, they took no action to ensure the security of the funds in my account. Now that my money has been taken, they’re also asserting that they can’t help me reclaim it. Who behaves in such a manner? This is unjust. It implies that our funds are no longer secure in banks.
“As of now, Access Bank has not taken any measures to aid me in recovering my funds. What’s worse is that a significant portion of the money was a loan I had recently secured from someone.”
Gurustab sent an email to Access Bank’s customer care department on Monday to request comments on the situation, but as of the time of this report, no response had been received.